Hi Vincent and all,
I am writing with an update.
Running scanpst did not fix the problem (Outlook crashes too often), although it did successfully repair the .pst file. Before messing around with a new profile or an uninstall/reinstall, i remembered that the Office install discs have a Repair option. I ran that yesterday, and so far it seems to have had an affect. I have not had a crash yet, but it's still early.
I'm going to watch it for a few more days and see what happens.
Again thanks to all of you for your help and suggestions.
Ellen
--- In simplycomputers2@yahoogroups.com, "Ellen Helberg-ejhcolo" <ejhcolo@...> wrote:
>
> Hi Vincent,
>
> Thanks for your post and suggestions. I had completely forgotten about
> scanpst, and ran it on the .pst file this morning. I had to run it twice
> before it came up completely clean.
>
> I think I will wait before creating a new profile to see if the scanpst
> repair did anything. I like to know which one of the many fixes I usually
> try actually fixed the problem!
>
> I'll post back when I know more. Thanks for hanging in there with me.
>
> Ellen
>
>
>
> From: simplycomputers2@yahoogroups.com
> [mailto:simplycomputers2@yahoogroups.com] On Behalf Of Vincent Winterling
> Sent: Monday, December 10, 2012 5:27 PM
> To: simplycomputers2@yahoogroups.com
> Subject: RE: [Simply Computers] Re: How Best to Test Seagate ST31500341AS
>
>
>
>
>
> Thinking parsimony here why not create a new profile first prior to the
> uninstall. Also, have you run a scanpst on the *.pst file? That may also be
> a source of your problems. Run the scanpst until there are no errors. Even
> though it will make a backup I would make a separate one.
>
> Vincent Winterling
> Vineland, NJ
>
> This email was sent on 12/11/12 at 11:49 AM.
>
> -----Original Message-----
> From: simplycomputers2@yahoogroups.com
> <mailto:simplycomputers2%40yahoogroups.com>
> [mailto:simplycomputers2@yahoogroups.com
> <mailto:simplycomputers2%40yahoogroups.com> ] On Behalf Of Ellen
> Helberg-ejhcolo
> Sent: Monday, December 10, 2012 3:16 PM
> To: simplycomputers2@yahoogroups.com
> <mailto:simplycomputers2%40yahoogroups.com>
> Subject: RE: [Simply Computers] Re: How Best to Test Seagate ST31500341AS
>
> Hi Roger,
>
> Thanks for confirming my thought that I should look elsewhere.
>
> There are some other error events listed in Event Viewer. I am looking at
> the Windows Logs, Application section, and there are several with Error
> messages. For example, I see several error messages for something called
> SidebySide and some other programs I have on my computer. When I look at the
> Applications and Service Logs-Microsoft-Office Sessions, I see lots of error
> entries. They all say "this session ended with a crash", so my next step
> will be to uninstall/reinstall. I have backups (I backup three times a
> week), so I am not concerned about losing data.
>
> I'll post back after I've been able to uninstall/reinstall.
>
> Ellen
>
> From: simplycomputers2@yahoogroups.com
> <mailto:simplycomputers2%40yahoogroups.com>
> [mailto:simplycomputers2@yahoogroups.com
> <mailto:simplycomputers2%40yahoogroups.com> ] On Behalf Of RogerX19
> Sent: Sunday, December 09, 2012 7:27 PM
> To: simplycomputers2@yahoogroups.com
> <mailto:simplycomputers2%40yahoogroups.com>
> Subject: [Simply Computers] Re: How Best to Test Seagate ST31500341AS
>
> Actually, that is the point of my message. As you hard drive passed all of
> the tests, it suggests that the hard drive is not the problem.
>
> You might start looking at other culprits.
>
> Unfortunately, this is where a repair shop has the advantage .. they have
> spare parts they can plug in.
>
> You can buy a power supply tester, but that is probably not cost effective
> for you.
>
> Are all events in Event Viewer associated with Outlook?
>
> It's fairly simple to uninstall/reinstall Office. All of your documents and
> email should not be affected, although you would want to back them up just
> in case.
>
> rogerX
>
> --- In simplycomputers2@yahoogroups.com
> <mailto:simplycomputers2%40yahoogroups.com>
> <mailto:simplycomputers2%40yahoogroups.com> , "Ellen Helberg-ejhcolo"
> <ejhcolo@> wrote:
> >
> > Roger,
> >
> > Thanks for your reply. An interesting idea! I'm wondering if there are
> other
> > ways to test a power supply without replacing one first (I don't have
> > any spare ones around). Any suggestions?
> >
> > And one more question-what do you make of the fact that my hard drive
> passed
> > all the SeaTools tests?
> >
> > Ellen
> >
> >
> >
> > From: simplycomputers2@yahoogroups.com
> <mailto:simplycomputers2%40yahoogroups.com>
> <mailto:simplycomputers2%40yahoogroups.com>
> > [mailto:simplycomputers2@yahoogroups.com
> <mailto:simplycomputers2%40yahoogroups.com>
> <mailto:simplycomputers2%40yahoogroups.com> ] On Behalf Of RogerX19
> > Sent: Sunday, December 09, 2012 7:15 PM
> > To: simplycomputers2@yahoogroups.com
> <mailto:simplycomputers2%40yahoogroups.com>
> <mailto:simplycomputers2%40yahoogroups.com>
> > Subject: [Simply Computers] Re: How Best to Test Seagate ST31500341AS
> >
> >
> >
> >
> >
> > I had a 1.5 TB Seagate hard drive that appeared to be failing. A
> > number of Windows programs started giving errors.
> >
> > I ran the SeaTools, and the hard drive failed all tests. It was in
> warranty
> > so I sent it back to Seagate.
> >
> > While it was gone, I installed an old 250 GB IDE drive, and restored a
> > recent disk image to it.
> >
> > Seagate sent me a "refurbished" drive and gave me 90 day warranty on
> > the replacement.
> >
> > It ran fine for two weeks, then started acting up. I ran SeaTools and
> > it failed the short test.
> >
> > I bought a brand new Western Digital drive and transferred all my
> > files to it using Acronis True Image.
> >
> > I sent the Seagate drive back and told them to keep it ... I didn't
> > want anything to do with them or their junk drives. A rep from Seagate
> > phoned
> me
> > at least twice to see how they could resolve the situation, but I
> > never returned their calls.
> >
> > The Western Digital drive ran fine for about a week, then started
> > acting
> up.
> >
> > On a whim, I replaced my power supply with a used one that I had on
> > hand, and the computer ran fine.
> >
> > Then I bought and installed a brand new power supply and the computer
> (this
> > one) has been running flawlessly since then, over a year now.
> >
> > rogerX
> >
> > --- In simplycomputers2@yahoogroups.com
> <mailto:simplycomputers2%40yahoogroups.com>
> <mailto:simplycomputers2%40yahoogroups.com>
> > <mailto:simplycomputers2%40yahoogroups.com> , "ejhberg" <ejhcolo@> wrote:
> > >
> > > Hi all,
> > > First of all--thanks to Ardell, Roger, Joan, Vincent, John, Mike and
> > everyone else who replied to my requests for help. I apologize if I
> > left anyone out. I am posting here to update you all on the status of
> > testing
> my
> > hard drive.
> > > After trying several different approaches (please see suggestions by
> > Roger, Vincent and Joan in particular), I gave up on Hiren's BootCD in
> total
> > frustration. I think Joan had a great suggestion to try using the disc
> > in safe mode because my computer is a Dell. If I wasn't so tired and
> > frustrated, I might have gotten further with it, but I gave up and
> > instead...
> > > used SeaTools for DOS. I was able to successfully run the long test,
> > > and
> > the hard drive passed. The report did contain the following:
> > > Device is 48 Bit Addressed - Number of LBAs 2930277167 (1500.302 GB).
> The
> > results were: DST completed without error. Short DST Passed; Long Test
> > Passed.
> > > So now I'm wondering...if it is relatively safe to assume that my
> > > hard
> > drive is NOT failing (at least not right now!), and that I ought to
> continue
> > troubleshooting the software. Outlook 2007 crashes often, and I can
> > see numerous entries in the Event Viewer (Applications and Service
> > Logs) confirming this as well. I will uninstall/reinstall (once of
> > these days)
> and
> > see if that makes a difference.
> > > Thoughts? Any further recommendations and advice?
> > > Thanks again to all of you--I think this is a pretty great group.
> > > Ellen
> > >
> > > --- In simplycomputers2@yahoogroups.com
> <mailto:simplycomputers2%40yahoogroups.com>
> <mailto:simplycomputers2%40yahoogroups.com>
> > <mailto:simplycomputers2%40yahoogroups.com> , "ejhberg" <ejhcolo@> wrote:
> > > >
> > > > Hi all,
> > > > My system is a Dell Studio XPS 9100, Win 7 Home Premium, with a
> Seagate
> > ST31500341AS 1.5T Serial ATA 2 HD. A couple of days ago when I closed
> > Outlook 2007 a Microsoft Office Diagnostics window opened and asked if
> > I wanted to find out why Outlook was crashing so much. I ran the
> diagnostics,
> > and although it could not determine why Outlook was crashing, I got
> > information that the hard drive was going to "crash" soon (or words to
> that
> > effect).
> > > > I would like to run some diagnostics tests on the HD to see if the
> hard
> > drive is in danger of crashing very soon. I purchased this system
> > almost exactly two years ago, and am hoping that the Office
> > Diagnostics are not accurate, but want to be sure.
> > > > What do you recommend? Is Seatools still a reliable way to go?
> > > > Should
> I
> > run the DOS version over the Windows version?
> > > > Any other suggestions you can give will be appreciated. Please let
> > > > me
> > know if you need more information.
> > > > Thanks,
> > > > Ellen
>
>
>
>
>
>
> [Non-text portions of this message have been removed]
>
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