Hi Roger,
Thanks for confirming my thought that I should look elsewhere.
There are some other error events listed in Event Viewer. I am looking at
the Windows Logs, Application section, and there are several with Error
messages. For example, I see several error messages for something called
SidebySide and some other programs I have on my computer. When I look at the
Applications and Service Logs-Microsoft-Office Sessions, I see lots of error
entries. They all say "this session ended with a crash", so my next step
will be to uninstall/reinstall. I have backups (I backup three times a
week), so I am not concerned about losing data.
I'll post back after I've been able to uninstall/reinstall.
Ellen
From: simplycomputers2@yahoogroups.com
[mailto:simplycomputers2@yahoogroups.com] On Behalf Of RogerX19
Sent: Sunday, December 09, 2012 7:27 PM
To: simplycomputers2@yahoogroups.com
Subject: [Simply Computers] Re: How Best to Test Seagate ST31500341AS
Actually, that is the point of my message. As you hard drive passed all of
the tests, it suggests that the hard drive is not the problem.
You might start looking at other culprits.
Unfortunately, this is where a repair shop has the advantage .. they have
spare parts they can plug in.
You can buy a power supply tester, but that is probably not cost effective
for you.
Are all events in Event Viewer associated with Outlook?
It's fairly simple to uninstall/reinstall Office. All of your documents and
email should not be affected, although you would want to back them up just
in case.
rogerX
--- In simplycomputers2@yahoogroups.com
<mailto:simplycomputers2%40yahoogroups.com> , "Ellen Helberg-ejhcolo"
<ejhcolo@...> wrote:
>
> Roger,
>
> Thanks for your reply. An interesting idea! I'm wondering if there are
other
> ways to test a power supply without replacing one first (I don't have any
> spare ones around). Any suggestions?
>
> And one more question-what do you make of the fact that my hard drive
passed
> all the SeaTools tests?
>
> Ellen
>
>
>
> From: simplycomputers2@yahoogroups.com
<mailto:simplycomputers2%40yahoogroups.com>
> [mailto:simplycomputers2@yahoogroups.com
<mailto:simplycomputers2%40yahoogroups.com> ] On Behalf Of RogerX19
> Sent: Sunday, December 09, 2012 7:15 PM
> To: simplycomputers2@yahoogroups.com
<mailto:simplycomputers2%40yahoogroups.com>
> Subject: [Simply Computers] Re: How Best to Test Seagate ST31500341AS
>
>
>
>
>
> I had a 1.5 TB Seagate hard drive that appeared to be failing. A number of
> Windows programs started giving errors.
>
> I ran the SeaTools, and the hard drive failed all tests. It was in
warranty
> so I sent it back to Seagate.
>
> While it was gone, I installed an old 250 GB IDE drive, and restored a
> recent disk image to it.
>
> Seagate sent me a "refurbished" drive and gave me 90 day warranty on the
> replacement.
>
> It ran fine for two weeks, then started acting up. I ran SeaTools and it
> failed the short test.
>
> I bought a brand new Western Digital drive and transferred all my files to
> it using Acronis True Image.
>
> I sent the Seagate drive back and told them to keep it ... I didn't want
> anything to do with them or their junk drives. A rep from Seagate phoned
me
> at least twice to see how they could resolve the situation, but I never
> returned their calls.
>
> The Western Digital drive ran fine for about a week, then started acting
up.
>
> On a whim, I replaced my power supply with a used one that I had on hand,
> and the computer ran fine.
>
> Then I bought and installed a brand new power supply and the computer
(this
> one) has been running flawlessly since then, over a year now.
>
> rogerX
>
> --- In simplycomputers2@yahoogroups.com
<mailto:simplycomputers2%40yahoogroups.com>
> <mailto:simplycomputers2%40yahoogroups.com> , "ejhberg" <ejhcolo@> wrote:
> >
> > Hi all,
> > First of all--thanks to Ardell, Roger, Joan, Vincent, John, Mike and
> everyone else who replied to my requests for help. I apologize if I left
> anyone out. I am posting here to update you all on the status of testing
my
> hard drive.
> > After trying several different approaches (please see suggestions by
> Roger, Vincent and Joan in particular), I gave up on Hiren's BootCD in
total
> frustration. I think Joan had a great suggestion to try using the disc in
> safe mode because my computer is a Dell. If I wasn't so tired and
> frustrated, I might have gotten further with it, but I gave up and
> instead...
> > used SeaTools for DOS. I was able to successfully run the long test, and
> the hard drive passed. The report did contain the following:
> > Device is 48 Bit Addressed - Number of LBAs 2930277167 (1500.302 GB).
The
> results were: DST completed without error. Short DST Passed; Long Test
> Passed.
> > So now I'm wondering...if it is relatively safe to assume that my hard
> drive is NOT failing (at least not right now!), and that I ought to
continue
> troubleshooting the software. Outlook 2007 crashes often, and I can see
> numerous entries in the Event Viewer (Applications and Service Logs)
> confirming this as well. I will uninstall/reinstall (once of these days)
and
> see if that makes a difference.
> > Thoughts? Any further recommendations and advice?
> > Thanks again to all of you--I think this is a pretty great group.
> > Ellen
> >
> > --- In simplycomputers2@yahoogroups.com
<mailto:simplycomputers2%40yahoogroups.com>
> <mailto:simplycomputers2%40yahoogroups.com> , "ejhberg" <ejhcolo@> wrote:
> > >
> > > Hi all,
> > > My system is a Dell Studio XPS 9100, Win 7 Home Premium, with a
Seagate
> ST31500341AS 1.5T Serial ATA 2 HD. A couple of days ago when I closed
> Outlook 2007 a Microsoft Office Diagnostics window opened and asked if I
> wanted to find out why Outlook was crashing so much. I ran the
diagnostics,
> and although it could not determine why Outlook was crashing, I got
> information that the hard drive was going to "crash" soon (or words to
that
> effect).
> > > I would like to run some diagnostics tests on the HD to see if the
hard
> drive is in danger of crashing very soon. I purchased this system almost
> exactly two years ago, and am hoping that the Office Diagnostics are not
> accurate, but want to be sure.
> > > What do you recommend? Is Seatools still a reliable way to go? Should
I
> run the DOS version over the Windows version?
> > > Any other suggestions you can give will be appreciated. Please let me
> know if you need more information.
> > > Thanks,
> > > Ellen
> > >
> >
>
>
>
> This email was sent on 12/9/12 at 7:20 PM.
>
>
>
>
> [Non-text portions of this message have been removed]
>
This email was sent on 12/10/12 at 1:14 PM.
[Non-text portions of this message have been removed]
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