Hi Roger,
I should have referred to the Microsoft Office Diagnostics, which is located
in the Microsoft Office Tools folder.
I thank you for the information about the Seagate warranties to OEMs. I will
definitely follow up on that if I determine (which I have not, so far) that
the drive is defective. I am correct about the date of purchase; and
discovered that Dell's warranty runs from the date the unit is shipped. I
had a two-year warranty which expired on 12/4, according to my records, and
on 12/3/12 according to Dell's records.
More follow-up information is posted.
Ellen
From: simplycomputers2@yahoogroups.com
[mailto:simplycomputers2@yahoogroups.com] On Behalf Of RogerX19
Sent: Friday, December 07, 2012 9:33 AM
To: simplycomputers2@yahoogroups.com
Subject: Re: [Simply Computers] How Best to Test Seagate ST31500341AS
Ellen,
I'm re-reading your original message, and you said something about an
Outlook diagnostic tool.
I have not heard of such a thing (perhaps others here have?) and am curious
as to whether it's legit, or not.
Also, you said the computer was two years old, but that Dell won't honor the
hard drive warranty.
According to the Seagate site, Seagate warranties hard drives to the OEM
(Dell in this case) for three years, with some exceptions.
Were you perhaps wrong about the date of purchase?
Seagate does state that it will not RMA "end-user's" (you) hard drives
directly, the user has to return it to Dell.
But if the computer is less than three years old, Dell should warranty the
hard drive for you. You may have to contact them and remind them.
If a tech support person can't help you, ask to speak to a Supervisor.
info here:
http://www.seagate.com/support/warranty-and-replacements/oem-warranty/
rogerX
--- In simplycomputers2@yahoogroups.com
<mailto:simplycomputers2%40yahoogroups.com> , "RogerX19" <helpmeroger@...>
wrote:
>
> Hi Ellen
>
> For some reason, I thought I remembered the HiRens CD as containing both
DOS and Windows versions of HDAT2, so that is why I wondered why you were
trying to use the DOS one.
>
> I see now that it contains only the DOS version.
>
> But wait: instead of doing all that messing with the missing file, you can
just go to the HDAT website and download the single program directly.
>
> You can get either a .iso file, which will create a bootable CD with HDAT
on it ( a fully working version, I presume) or you can download a floppy
disk version.
>
> The .iso file is here:
>
> http://www.hdat2.com/files/hdat2iso_49b1.exe
>
> Just download then double click to open the self extractor. It will create
the .iso which you can then burn to disk.
>
> let us know
>
> rogerX
>
>
>
> --- In simplycomputers2@yahoogroups.com
<mailto:simplycomputers2%40yahoogroups.com> , "Ellen Helberg-ejhcolo"
<ejhcolo@> wrote:
> >
> > Hi Roger,
> >
> > The hard disk tests in Hiren's BootCD are DOS tests, so that's what I
was
> > trying to run. It was a recommendation from Ardell on this list.
> >
> > The drive is not under warranty any longer-warranty just expired. I
> > contacted Dell before it expired, they did some testing by connecting to
the
> > computer, and decided the drive was fine. They will not replace it. I
cannot
> > replace it through Seagate because it is OEM.
> >
> > I am trying to figure out whether it is actually starting to fail or
having
> > trouble, or whether I am having software problems (Outlook has been
crashing
> > a lot, and the Outlook test said it was the hard drive).
> >
> > I haven't had time yet to uninstall/reinstall Office, or to open the
> > computer case and clean it out, check the HD cables, etc.
> >
> > I don't know whether it is really failing or not. If it is failing, I
will
> > replace it. I would like to be a little more sure than I am now that I
> > actually have a hardware problem before I spend the money on a new
drive.
> >
> > So, that's what I'm thinking!
> >
> > Ellen
> >
> >
> >
> > From: simplycomputers2@yahoogroups.com
<mailto:simplycomputers2%40yahoogroups.com>
> > [mailto:simplycomputers2@yahoogroups.com
<mailto:simplycomputers2%40yahoogroups.com> ] On Behalf Of RogerX19
> > Sent: Thursday, December 06, 2012 7:19 PM
> > To: simplycomputers2@yahoogroups.com
<mailto:simplycomputers2%40yahoogroups.com>
> > Subject: Re: [Simply Computers] How Best to Test Seagate ST31500341AS
> >
> >
> >
> >
> >
> > Ellen,
> >
> > I read through the webpage of the link that Vincent sent, and I thought:
> > "This is NUTS!"
> >
> > If I may ask, why are you trying to use a DOS version of HDAT2 in the
first
> > place.
> >
> > The drive is in warranty, right? Just have the manufacturer replace it.
> >
> > I don't understand why you're trying to save it ("beating a dead horse"
> > comes to mind)
> >
> > Are there files you need to recover from it?
> >
> > You could have RMA'd and received a new one in the time you've spent
messing
> > with this one.
> >
> > Of course, your time is your to do with what you wish, but even if you
can
> > revive the drive, how long do you think it will last?
> >
> > Can you trust it?
> >
> > Just a thought ...
> >
> > rogerX
> >
> > --- In simplycomputers2@yahoogroups.com
<mailto:simplycomputers2%40yahoogroups.com>
> > <mailto:simplycomputers2%40yahoogroups.com> , "Vincent Winterling"
> > <vincewinterling@> wrote:
> > >
> > > Might this be helpful:
> > >
> > >
> >
<http://www.thinkdigit.com/forum/software-q/60624-how-add-files-bootable-iso
> > > -image.html>
> > >
> > > Shortened in case it breaks: http://bit.ly/ii9Eii
> > >
> > > Vincent Winterling
> > > Vineland, NJ
> > >
> > >
> >
> > This email was sent on 12/6/12 at 8:30 PM.
> >
> >
This email was sent on 12/9/12 at 5:54 PM.
-----Original Message-----
> > > From: simplycomputers2@yahoogroups.com
<mailto:simplycomputers2%40yahoogroups.com>
> > <mailto:simplycomputers2%40yahoogroups.com>
> > > [mailto:simplycomputers2@yahoogroups.com
<mailto:simplycomputers2%40yahoogroups.com>
> > <mailto:simplycomputers2%40yahoogroups.com> ] On Behalf Of Ellen
> > Helberg-ejhcolo
> > > Sent: Thursday, December 6, 2012 6:05 PM
> > > To: simplycomputers2@yahoogroups.com
<mailto:simplycomputers2%40yahoogroups.com>
> > <mailto:simplycomputers2%40yahoogroups.com>
> > > Subject: RE: [Simply Computers] How Best to Test Seagate ST31500341AS
> > >
> > > Hi all,
> > >
> > > I have an update. I e-mailed Hiren's website to find out what the
original
> > > error message I got when I tried to run HDAT2 meant (the error message
> > said
> > > "Load error: no DPMI get csdpmi*b.zip). I just got a reply with two
> > attached
> > > files, and instructions to replace the attached files in the HBCD\DOS
> > > folder.
> > >
> > > I have tried copying the files to the folder on the disc several
times.
> > Once
> > > when I tried I got a message that the files could not be copied
because
> > the
> > > disk is write protected. Other times when I copied and pasted the
files
> > > using Windows Explorer, it looked like the files were being copied.
> > However,
> > > when I looked at the contents of the HBCFD\DOS folder on the disc, the
two
> > > files that I copied still have the same "date modified" as all of the
> > other
> > > files, so I'm not sure the files were copied after all.
> > >
> > > So that you don't have to read all of the other e-mails-the disc I am
> > > copying to was an .iso disc, which I burned properly. It does boot
from
> > the
> > > disc, but I can't run the HDAT2 program.
> > >
> > > What am I doing incorrectly? How can I copy these files to the disc?
> > >
> > > Thanks,
> > >
> > > Ellen
> >
> > _
> >
> >
> >
> >
> > [Non-text portions of this message have been removed]
> >
>
[Non-text portions of this message have been removed]
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