This is a long shot, but did you burn an ISO copy of the download to CD or did you do a normal copy to CD? For Hirens to work, you must do an ISO burn. This requires special software. There are a number of free ones such as freeisoburner.
John
---- On Tue, 04 Dec 2012 16:19:27 -0800 Ellen Helberg-ejhcolo <ejhcolo@comcast.net> wrote ----
Hi Ardell,
I tried to run the Seatools from the same menu, and Seatools did not find a
drive at all.
Since the warranty on the computer is about to expire (according to my
records), I called Dell. Dell told me that the warranty expired yesterday,
but the tech agreed to talk with me at no charge anyway. This tech ran
several Dianostic tests from the boot order window (I don't know what to
call it-it's what comes up when you press <F12> repeatedly). The Diagnostics
were fine. He also checked a system log, which showed that Office/Outlook
was freezing often, and iTunes was also not working well. He suggested I
uninstall/reinstall both programs. He also checked a couple of other things,
and did not have a particularly helpful response (or at least I didn't
understand it) when I asked him about why the DOS test programs did not run
or recognize the drive.
I am going to open the case and clean it out, as well as check the cables to
make sure they are completely seated properly.
In case I need to replace the drive, I cloned it earlier today. However, I
don't have any idea what to replace it with, and would appreciate any
recommendations you can give for a good 1.5T drive in just in case. So you
don't have to go searching through previous messages, the drive that I have
now is a Serial ATA 2 HD.
Thanks so much for your help.
Ellen
From: simplycomputers2@yahoogroups.com
[mailto:simplycomputers2@yahoogroups.com] On Behalf Of Ardell Faul
Sent: Tuesday, December 04, 2012 2:34 PM
To: simplycomputers2@yahoogroups.com
Subject: Re: [Simply Computers] How Best to Test Seagate ST31500341AS
I don't know what that means. Can you run any of the other hard drive
utilities, or is the drive not loaded by any of them? My guess is that
the drive is failing badly enough so it is not being loaded by the DOS
program.
Ardell Faul
Computer Monitor Service Inc.
Ardell's Laptop and PC Repair
10816 E. Mission Ave.,
Spokane Valley, Wa. 99206
ardell@icehouse.net <mailto:ardell%40icehouse.net>
509-891-5188
On 12/4/2012 12:31 PM, Ellen Helberg-ejhcolo wrote:
>
> Hi Ardell,
>
> I'm afraid I'm going to need a bit more help. I followed your
> instructions,
> and when I ran the HDAT2, I got an error message. It was: Load error: no
> DPMI get csdpmi*b.zip.
>
> I'm not sure what is missing, or where I get that .zip file from. Can you
> please explain what to do next?
>
> Thanks,
>
> Ellen
>
> From: simplycomputers2@yahoogroups.com
<mailto:simplycomputers2%40yahoogroups.com>
> <mailto:simplycomputers2%40yahoogroups.com>
> [mailto:simplycomputers2@yahoogroups.com
<mailto:simplycomputers2%40yahoogroups.com>
> <mailto:simplycomputers2%40yahoogroups.com>] On Behalf Of Ardell Faul
> Sent: Saturday, December 01, 2012 4:38 PM
> To: simplycomputers2@yahoogroups.com
<mailto:simplycomputers2%40yahoogroups.com>
> <mailto:simplycomputers2%40yahoogroups.com>
> Subject: Re: [Simply Computers] How Best to Test Seagate ST31500341AS
>
> I like HDAT2 which is available in Hiren's boot CD. You can download
> the .iso file easily and use it to make a bootable CD. Then boot up
> with it and go to DOS Tools, Hard Drive utilities, HDAT2 and let it run
> a full test of your hard drive. It even can repair bad sectors and make
> the drive readable if it is failing so you can clone it whiel the
> cloning is still possible.
>
> Ardell Faul
> Computer Monitor Service Inc.
> Ardell's Laptop and PC Repair
> 10816 E. Mission Ave.,
> Spokane Valley, Wa. 99206
> ardell@icehouse.net <mailto:ardell%40icehouse.net>
<mailto:ardell%40icehouse.net>
> <mailto:ardell%40icehouse.net>
> 509-891-5188
>
> On 12/1/2012 3:04 PM, ejhberg wrote:
> >
> > Hi all,
> > My system is a Dell Studio XPS 9100, Win 7 Home Premium, with a
> > Seagate ST31500341AS 1.5T Serial ATA 2 HD. A couple of days ago when I
> > closed Outlook 2007 a Microsoft Office Diagnostics window opened and
> > asked if I wanted to find out why Outlook was crashing so much. I ran
> > the diagnostics, and although it could not determine why Outlook was
> > crashing, I got information that the hard drive was going to "crash"
> > soon (or words to that effect).
> > I would like to run some diagnostics tests on the HD to see if the
> > hard drive is in danger of crashing very soon. I purchased this system
> > almost exactly two years ago, and am hoping that the Office
> > Diagnostics are not accurate, but want to be sure.
> > What do you recommend? Is Seatools still a reliable way to go? Should
> > I run the DOS version over the Windows version?
> > Any other suggestions you can give will be appreciated. Please let me
> > know if you need more information.
> > Thanks,
> > Ellen
This email was sent on 12/4/12 at 5:18 PM.
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[Non-text portions of this message have been removed]
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