Thanks for the update. Please keep us apprised.
Vincent Winterling
Vineland, NJ
-----Original Message-----
From: simplycomputers2@yahoogroups.com
[mailto:simplycomputers2@yahoogroups.com] On Behalf Of ejhberg
Sent: Wednesday, December 12, 2012 4:38 PM
To: simplycomputers2@yahoogroups.com
Subject: [Simply Computers] Re: How Best to Test Seagate ST31500341AS
Hi Vincent and all,
I am writing with an update.
Running scanpst did not fix the problem (Outlook crashes too often),
although it did successfully repair the .pst file. Before messing around
with a new profile or an uninstall/reinstall, i remembered that the Office
install discs have a Repair option. I ran that yesterday, and so far it
seems to have had an affect. I have not had a crash yet, but it's still
early.
I'm going to watch it for a few more days and see what happens.
Again thanks to all of you for your help and suggestions.
Ellen
--- In simplycomputers2@yahoogroups.com, "Ellen Helberg-ejhcolo"
<ejhcolo@...> wrote:
>
> Hi Vincent,
>
> Thanks for your post and suggestions. I had completely forgotten about
> scanpst, and ran it on the .pst file this morning. I had to run it
> twice before it came up completely clean.
>
> I think I will wait before creating a new profile to see if the
> scanpst repair did anything. I like to know which one of the many
> fixes I usually try actually fixed the problem!
>
> I'll post back when I know more. Thanks for hanging in there with me.
>
> Ellen
>
>
>
> From: simplycomputers2@yahoogroups.com
> [mailto:simplycomputers2@yahoogroups.com] On Behalf Of Vincent
> Winterling
> Sent: Monday, December 10, 2012 5:27 PM
> To: simplycomputers2@yahoogroups.com
> Subject: RE: [Simply Computers] Re: How Best to Test Seagate
> ST31500341AS
>
>
>
>
>
> Thinking parsimony here why not create a new profile first prior to
> the uninstall. Also, have you run a scanpst on the *.pst file? That
> may also be a source of your problems. Run the scanpst until there are
> no errors. Even though it will make a backup I would make a separate one.
>
> Vincent Winterling
> Vineland, NJ
>
> This email was sent on 12/11/12 at 11:49 AM.
>
> -----Original Message-----
> From: simplycomputers2@yahoogroups.com
> <mailto:simplycomputers2%40yahoogroups.com>
> [mailto:simplycomputers2@yahoogroups.com
> <mailto:simplycomputers2%40yahoogroups.com> ] On Behalf Of Ellen
> Helberg-ejhcolo
> Sent: Monday, December 10, 2012 3:16 PM
> To: simplycomputers2@yahoogroups.com
> <mailto:simplycomputers2%40yahoogroups.com>
> Subject: RE: [Simply Computers] Re: How Best to Test Seagate
> ST31500341AS
>
> Hi Roger,
>
> Thanks for confirming my thought that I should look elsewhere.
>
> There are some other error events listed in Event Viewer. I am looking
> at the Windows Logs, Application section, and there are several with
> Error messages. For example, I see several error messages for
> something called SidebySide and some other programs I have on my
> computer. When I look at the Applications and Service
> Logs-Microsoft-Office Sessions, I see lots of error entries. They all
> say "this session ended with a crash", so my next step will be to
> uninstall/reinstall. I have backups (I backup three times a week), so I am
not concerned about losing data.
>
> I'll post back after I've been able to uninstall/reinstall.
>
> Ellen
>
> From: simplycomputers2@yahoogroups.com
> <mailto:simplycomputers2%40yahoogroups.com>
> [mailto:simplycomputers2@yahoogroups.com
> <mailto:simplycomputers2%40yahoogroups.com> ] On Behalf Of RogerX19
> Sent: Sunday, December 09, 2012 7:27 PM
> To: simplycomputers2@yahoogroups.com
> <mailto:simplycomputers2%40yahoogroups.com>
> Subject: [Simply Computers] Re: How Best to Test Seagate ST31500341AS
>
> Actually, that is the point of my message. As you hard drive passed
> all of the tests, it suggests that the hard drive is not the problem.
>
> You might start looking at other culprits.
>
> Unfortunately, this is where a repair shop has the advantage .. they
> have spare parts they can plug in.
>
> You can buy a power supply tester, but that is probably not cost
> effective for you.
>
> Are all events in Event Viewer associated with Outlook?
>
> It's fairly simple to uninstall/reinstall Office. All of your
> documents and email should not be affected, although you would want to
> back them up just in case.
>
> rogerX
>
> --- In simplycomputers2@yahoogroups.com
> <mailto:simplycomputers2%40yahoogroups.com>
> <mailto:simplycomputers2%40yahoogroups.com> , "Ellen Helberg-ejhcolo"
> <ejhcolo@> wrote:
> >
> > Roger,
> >
> > Thanks for your reply. An interesting idea! I'm wondering if there
> > are
> other
> > ways to test a power supply without replacing one first (I don't
> > have any spare ones around). Any suggestions?
> >
> > And one more question-what do you make of the fact that my hard
> > drive
> passed
> > all the SeaTools tests?
> >
> > Ellen
> >
> >
> >
> > From: simplycomputers2@yahoogroups.com
> <mailto:simplycomputers2%40yahoogroups.com>
> <mailto:simplycomputers2%40yahoogroups.com>
> > [mailto:simplycomputers2@yahoogroups.com
> <mailto:simplycomputers2%40yahoogroups.com>
> <mailto:simplycomputers2%40yahoogroups.com> ] On Behalf Of RogerX19
> > Sent: Sunday, December 09, 2012 7:15 PM
> > To: simplycomputers2@yahoogroups.com
> <mailto:simplycomputers2%40yahoogroups.com>
> <mailto:simplycomputers2%40yahoogroups.com>
> > Subject: [Simply Computers] Re: How Best to Test Seagate
> > ST31500341AS
> >
> >
> >
> >
> >
> > I had a 1.5 TB Seagate hard drive that appeared to be failing. A
> > number of Windows programs started giving errors.
> >
> > I ran the SeaTools, and the hard drive failed all tests. It was in
> warranty
> > so I sent it back to Seagate.
> >
> > While it was gone, I installed an old 250 GB IDE drive, and restored
> > a recent disk image to it.
> >
> > Seagate sent me a "refurbished" drive and gave me 90 day warranty on
> > the replacement.
> >
> > It ran fine for two weeks, then started acting up. I ran SeaTools
> > and it failed the short test.
> >
> > I bought a brand new Western Digital drive and transferred all my
> > files to it using Acronis True Image.
> >
> > I sent the Seagate drive back and told them to keep it ... I didn't
> > want anything to do with them or their junk drives. A rep from
> > Seagate phoned
> me
> > at least twice to see how they could resolve the situation, but I
> > never returned their calls.
> >
> > The Western Digital drive ran fine for about a week, then started
> > acting
> up.
> >
> > On a whim, I replaced my power supply with a used one that I had on
> > hand, and the computer ran fine.
> >
> > Then I bought and installed a brand new power supply and the
> > computer
> (this
> > one) has been running flawlessly since then, over a year now.
> >
> > rogerX
> >
> > --- In simplycomputers2@yahoogroups.com
> <mailto:simplycomputers2%40yahoogroups.com>
> <mailto:simplycomputers2%40yahoogroups.com>
> > <mailto:simplycomputers2%40yahoogroups.com> , "ejhberg" <ejhcolo@>
wrote:
> > >
> > > Hi all,
> > > First of all--thanks to Ardell, Roger, Joan, Vincent, John, Mike
> > > and
> > everyone else who replied to my requests for help. I apologize if I
> > left anyone out. I am posting here to update you all on the status
> > of testing
> my
> > hard drive.
> > > After trying several different approaches (please see suggestions
> > > by
> > Roger, Vincent and Joan in particular), I gave up on Hiren's BootCD
> > in
> total
> > frustration. I think Joan had a great suggestion to try using the
> > disc in safe mode because my computer is a Dell. If I wasn't so
> > tired and frustrated, I might have gotten further with it, but I
> > gave up and instead...
> > > used SeaTools for DOS. I was able to successfully run the long
> > > test, and
> > the hard drive passed. The report did contain the following:
> > > Device is 48 Bit Addressed - Number of LBAs 2930277167 (1500.302 GB).
> The
> > results were: DST completed without error. Short DST Passed; Long
> > Test Passed.
> > > So now I'm wondering...if it is relatively safe to assume that my
> > > hard
> > drive is NOT failing (at least not right now!), and that I ought to
> continue
> > troubleshooting the software. Outlook 2007 crashes often, and I can
> > see numerous entries in the Event Viewer (Applications and Service
> > Logs) confirming this as well. I will uninstall/reinstall (once of
> > these days)
> and
> > see if that makes a difference.
> > > Thoughts? Any further recommendations and advice?
> > > Thanks again to all of you--I think this is a pretty great group.
> > > Ellen
> > >
> > > --- In simplycomputers2@yahoogroups.com
> <mailto:simplycomputers2%40yahoogroups.com>
> <mailto:simplycomputers2%40yahoogroups.com>
> > <mailto:simplycomputers2%40yahoogroups.com> , "ejhberg" <ejhcolo@>
wrote:
> > > >
> > > > Hi all,
> > > > My system is a Dell Studio XPS 9100, Win 7 Home Premium, with a
> Seagate
> > ST31500341AS 1.5T Serial ATA 2 HD. A couple of days ago when I
> > closed Outlook 2007 a Microsoft Office Diagnostics window opened and
> > asked if I wanted to find out why Outlook was crashing so much. I
> > ran the
> diagnostics,
> > and although it could not determine why Outlook was crashing, I got
> > information that the hard drive was going to "crash" soon (or words
> > to
> that
> > effect).
> > > > I would like to run some diagnostics tests on the HD to see if
> > > > the
> hard
> > drive is in danger of crashing very soon. I purchased this system
> > almost exactly two years ago, and am hoping that the Office
> > Diagnostics are not accurate, but want to be sure.
> > > > What do you recommend? Is Seatools still a reliable way to go?
> > > > Should
> I
> > run the DOS version over the Windows version?
> > > > Any other suggestions you can give will be appreciated. Please
> > > > let me
> > know if you need more information.
> > > > Thanks,
> > > > Ellen
